White Glove Delivery
White Glove Delivery
Sometimes you need that extra service. Ottawa's easiest farm-to-plate service will not disappoint. Upgrade your delivery with our white glove service!
Why White Glove?
Our standard delivery is done with a 3rd party courier. While this service is amazing, quick and convenient, there are some situations that may require that extra touch and helping hand.
What do you get?
- Delivery to your door with our refrigerated truck at -20c
- An OVM Employee delivering product to your door
- We bring the product in your house, basement, garage. No need to carry heavy boxes down the stairs to the freezer!
- Custom scheduling for delivery (some restrictions apply)
- Trained staff to help answer any questions you may have at delivery
Who needs this?
- If you have trouble lifting and carrying heavy boxes (up to 30lbs)
- Customers with a busy schedule
- Customers living in an apartment complex
- Bulk order customers
Limited Availabilty!
All our orders are hand-packed before delivery. Human error can happen, and we want to make sure we fix it as soon as possible. Within 72 hours of delivery, please notify us of any issues you may have with your order. We’ll assess the issue and decide the best course of action.
Delivery process is as follows:
- We will send automated delivery notification updates on the day of delivery
- Driver will attempt delivery. Will knock/ring/call.
- If there is no response, driver will leave package at door and you will then receive a delivery notification email that your order has been delivered. If you live in an apartment/unit, and the driver can not reach you to gain access to the building, we will bring the package back to our warehouse unless you leave clear instructions for delivery.
The package will be kept at our warehouse for pickup at your convenience during business hours. We can offer a second delivery for a $25 fee.